At Marten Digitals, we value your satisfaction and are committed to delivering high-quality digital marketing services. This Refund Policy outlines our approach to refunds.
Refund Eligibility:
We offer refunds in the following circumstances:
- Failure to provide the agreed-upon digital marketing services as outlined in the service agreement.
- Technical issues or malfunctions that prevent the successful delivery of services.
- Cancellation within the defined trial or cooling-off period (if applicable).
- Any other circumstances are determined at the discretion of Marten Digitals.
Refund Request Procedure:
To request a refund, please contact our support team or your account manager by email. Include a clear explanation of the reasons for the refund, supporting evidence, and any relevant documentation.
Refund Processing:
- Approved refunds will be processed promptly.
- Refunds will be issued using the original payment method unless otherwise agreed upon.
- Please allow up to 10 business days for the refund to be processed and reflected in your account.
Non-Refundable Items:
Certain fees and costs, such as setup fees, consultation fees, or third-party advertising expenses, may be non-refundable. Please refer to your service agreement for specific details.
Changes to the Refund Policy:
Marten Digitals reserves the right to update this Refund Policy at any time. Clients will be informed of any changes through the agency’s website or direct communication.
Please note that this Refund Policy is subject to the terms and conditions outlined in your specific service agreement. If there are any discrepancies between this policy and the agreement, the terms of the agreement shall prevail.
If you have any questions or concerns regarding this Refund Policy, please feel free to contact our customer support team.
